Claims can be called directly into our Gentle Friends office at 1-773-271-5100 or the Erie Illinois Branch office at 1-888-335-3743. After hour/weekend claims can be reached at 1-800-367-3743. Glass damage only claims can be directed to the Erie Glass Claims Unit at 1-800-552-3743. This is available 24/7.
General billing and policy questions can be directed to the Customer Service Unit of Erie Insurance at 1-800-458-0811 ext. 3000.
Payments can be made online on the Erie Insurance website. The payment is deducted from your checking or savings account. There is no fee for this.
Payments can be made by phone with a Visa, Mastercard, Discovercard, debit card or checking account deduction by calling 1-800-387-1492. A convenience fee is charged by the vendor service hosting this option.
Mailing address for making a payment:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530